Segment

The Segment integration forwards Setgreet events to your Segment workspace, where they can be routed to any of Segment's 300+ downstream destinations -- data warehouses, analytics tools, marketing platforms, and more.

How it works

When enabled, Setgreet sends events to Segment using the Segment HTTP Tracking API. Each Setgreet event becomes a Segment track call, allowing you to combine Setgreet flow data with the rest of your customer data in a single platform.

Setup

1. Click Integrations in the sidebar.
2. Click Add Integration and select Segment.
3. Enter your Segment Write Key. You can find this in your Segment workspace under Sources > Your Source > Settings > API Keys.
4. Select which event types to forward.
5. Click Save.

Event mapping

Setgreet sends events to Segment using the same event names documented in the event types table. Each Setgreet event becomes a Segment track call with:

• userId -- the end user's ID as identified in the SDK.
• event -- the event name (for example, flow_completed, flow_component_click).
• properties -- flow ID, flow name, screen ID, component details, platform, and any interaction values in a custom object.
• timestamp -- when the event occurred.

Filtering events

You do not have to send every event type to Segment. On the integration settings page, toggle individual event types on or off. For example, if you only care about flow outcomes in your data warehouse, enable flow_completed and disable the rest.

Use cases

• Unified customer profiles. Combine Setgreet flow interaction data with product usage, marketing touchpoints, and support interactions in a single Segment profile.
• Trigger downstream actions. Route flow_completed events from Segment to your email tool (Braze, Iterable, etc.) to send a follow-up message after onboarding.
• Warehouse sync. Send Setgreet events to BigQuery, Snowflake, or Redshift via Segment for custom reporting and analysis.