Billing

Setgreet uses a Monthly Active User (MAU) billing model. You pay based on how many unique end users interact with your app during each billing period -- not per flow, not per screen, and not per event.

What counts as an MAU

An MAU is a unique end user who generates at least one SDK request during a billing period. Specifically:

• Each unique userId (set via the SDK identifyUser call) counts as one MAU per app per billing period.
• If a user is not identified, their anonymous device ID counts as the MAU identifier.
• A user who interacts with your app on multiple days within the same billing period still counts as one MAU for that app.
• Your organization's MAU limit applies to the total across all apps. If you have multiple apps and the same user is active in two of them, they contribute 2 to your organization's MAU total.

What generates an SDK request

Any SDK interaction counts: flow displays, event tracking, user identification, and flow fetches. If the SDK communicates with the Setgreet API on behalf of a user, that user is counted.

Anniversary-based billing

Setgreet uses anniversary-based billing periods, not calendar months. Your billing period starts on the day you subscribed and renews on the same date each month.

For example, if you subscribed on January 15, your billing periods are:

• January 15 -- February 14
• February 15 -- March 14
• March 15 -- April 14

This means your MAU count resets on your subscription anniversary date, not on the first of each month.

Plans overview

Setgreet offers three plans to match your scale:

See Plans & Usage for a full comparison of features, limits, and overage pricing.