Plans & Usage
Compare plans and understand usage limits.
Plans & Usage
Setgreet offers three plans designed to grow with your product. All plans include the core flow builder, native SDK rendering, and basic analytics. Higher tiers unlock additional features, higher usage limits, and more team capacity.
Plan comparison
| Feature | Starter (Free) | Growth ($299/mo) | Scale ($799/mo) |
|---|---|---|---|
| MAU included | 1,000 | 5,000 | 50,000 base |
| Team members | 1 | 5 | Unlimited |
| Flow builder | Yes | Yes | Yes |
| Native SDK rendering | Yes | Yes | Yes |
| Basic analytics | Yes | Yes | Yes |
| Advanced analytics | -- | Yes | Yes |
| A/B testing (experiments) | -- | Yes | Yes |
| Integrations | -- | Yes | Yes |
| Custom integrations | -- | -- | Yes |
| SLA | -- | -- | Yes |
| Dedicated CSM | -- | -- | Yes |
| Overage pricing | Hard cap | Hard cap | Graduated pricing |
Plan details
Starter (Free)
The Starter plan is for individuals and small projects getting started with Setgreet. It includes:
- 1,000 MAU per billing period.
- 1 team member (the Owner).
- Full access to the flow builder with all components.
- Native SDK rendering on all platforms.
- Basic flow analytics (views, completions, dismiss rate).
The Starter plan has a hard cap at 1,000 MAU.
Growth ($299/month)
The Growth plan is for product teams ready to optimize their in-app experiences. It includes everything in Starter, plus:
- 5,000 MAU per billing period.
- 5 team members.
- A/B testing -- run experiments on your flows to find the best-performing variants.
- Advanced analytics -- component-level tracking, path analysis, conversion goals.
- Integrations -- forward events to Segment, Amplitude, Mixpanel, and webhooks.
The Growth plan has a hard cap at 5,000 MAU.
Scale ($799/month)
The Scale plan is for organizations with large user bases and advanced needs. It includes everything in Growth, plus:
- 50,000 MAU base with graduated overage pricing (no hard cap).
- Unlimited team members.
- SLA -- guaranteed uptime and response time commitments.
- Dedicated Customer Success Manager -- a named contact for onboarding, strategy, and support.
- Custom integrations -- work with the Setgreet team to build integrations tailored to your stack.
Scale is billed monthly only -- annual billing is not available on this plan.
Usage tracking
Monitor your MAU usage in real time from Settings > Billing in the dashboard. The usage panel shows:
- Current MAU -- the number of unique users counted so far in the current billing period.
- MAU limit -- your plan's included MAU.
- Usage percentage -- a progress bar showing how close you are to your limit.
- Billing period -- the start and end dates of your current period.
Usage data updates in near real-time. There may be a brief delay between a user's first SDK request and their appearance in the usage count.
Usage limits and grace periods
When your MAU usage reaches your plan's limit:
Starter and Growth plans
These plans include a 7-day grace period with a 10% usage buffer after hitting the MAU cap. Practically, this means:
- Starter can serve up to 1,100 MAU during the 7-day grace period (1,000 × 1.1).
- Growth can serve up to 5,500 MAU during the 7-day grace period (5,000 × 1.1).
- A warning appears in the dashboard prompting you to upgrade.
Once either the 7 days or the 10% buffer is exhausted, the SDK stops displaying flows to new users who have not yet been counted. Users already counted in the current period continue to see flows normally until the next billing cycle.
Scale plan
The Scale plan has no hard cap. Usage beyond the 50,000 MAU base is billed at graduated overage rates:
| Usage range | Rate |
|---|---|
| 0 – 50,000 | Included in the base $799/month |
| 50,001 – 500,000 | $0.02 per additional MAU |
| 500,001+ | $0.01 per additional MAU (volume rate) |
Overage charges are calculated at the end of each billing period and added to your next invoice. There is no 7-day grace period on Scale -- usage over 50,000 is billed directly.
Upgrading your plan
- Go to Settings > Billing.
- Click Change Plan.
- Select the new plan.
- Confirm and complete payment.
Upgrades take effect immediately. Your new MAU limit and features are available right away. The price is prorated for the remainder of your current billing period.
Downgrading your plan
Downgrades take effect at the end of your current billing period. You keep your current plan's features and limits until the renewal date, at which point the lower plan activates.
If your current MAU usage exceeds the lower plan's limit, the SDK will enforce the new limit after the downgrade takes effect. Consider timing your downgrade for a period when your usage is naturally lower.
FAQ
Does the free plan expire? No. The Starter plan is free forever. You only pay if you upgrade.
What happens if I exceed my MAU limit mid-month? On Starter and Growth, a 7-day grace period with a 10% usage buffer kicks in. On Scale, overage is billed at the end of the period at graduated rates.
Can I switch plans mid-billing period? Yes. Upgrades are immediate and prorated. Downgrades take effect at the next renewal.
How is MAU counted across multiple apps?
MAU is deduped per (app, user) pair and then summed at the organization level against your plan's MAU limit. A user active in two apps contributes 2 MAU to your organization total.
Is there an annual plan? Yes for Growth (25% discount at $224/mo equivalent). Scale is monthly only because of the usage-based overage billing cycle.