What is an in-app survey?

A short survey shown inside your app at a moment tied to user behavior, rather than sent by email afterwards. Because it arrives while the experience is fresh and takes one tap to answer, it captures feedback email surveys structurally cannot.

Will surveys annoy my users?

Not if you respect the moment: one question per prompt, an effortless skip, event-based triggers instead of timers, and cool-downs between asks. A well-timed single question reads as the product paying attention, not as an interruption.

Can survey answers personalize the app?

Yes. Responses saved as user attributes feed segments, flow targeting, and variable bindings, so an answer given once can shape onboarding paths, offers, and announcements from then on.

Do I need an app release to change a survey?

No. Surveys are server-defined flows rendered natively by the SDK. Publish a new question, retarget it, or retire it and the live app follows in seconds.

Surveys

Feedback you can act on

Trigger surveys by behavior, segment by user, branch by answer. Ship one in minutes.

Start free

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Quick question

How likely are you to recommend Pavlon to a friend?

Not likelyVery likely

What's the main reason for your score?

The best answers live inside the moment

Ask "was that easy to set up?" three days later in an email and you get silence or politeness. Ask it in the app, seconds after setup finishes, and you get the truth while it is still articulable. Timing beats wording in feedback collection, and only in-app surveys can own the timing.

The second failure mode is collecting answers nobody acts on. A survey response that lands in a spreadsheet changed nothing for the user who gave it. The valuable pattern is answer as input: the response routes the user somewhere better, or becomes an attribute that shapes what they see next.

Setgreet treats surveys as flows: triggered by real behavior, branching on each answer, rendered natively so they feel like your product instead of an interruption, and saved back into the user profile where targeting can use them.

What you can build

Build with AI

Describe the survey you want and get a branching flow back, ready to edit. Native components, no webview.

NPS and ratings

Native NPS, star, emoji, and thumb components. Color-coded, accessible, interactive.

Follow-up branching

Route each response to a different screen. Ask what you actually need to know, not everything.

Response as attribute

Save answers to the user profile. Retarget low scorers with a fix. Retarget high scorers with an ask.

The one thing most teams miss

Branch on NPS score. Promoters get a share prompt. Passives get a feature suggestion. Detractors get a real feedback form.

How it works

Pick the moment

Trigger the survey off an event: setup completed, third session, subscription cancelled. The moment defines the question, and event triggers own the moment.

Ask one thing, branch on it

One single-tap question per screen. Route each answer to the follow-up it deserves instead of marching everyone through the same form.

Save the answer and act

Persist responses as user attributes, then use them: target a fix at detractors, an ask at promoters, and read the distribution in analytics.

Frequently asked questions

Keep reading

Jul 29, 2026·5 min read

In-app survey questions worth asking (and when to ask them)

The moment defines the question. A practical library of in-app survey questions for onboarding, activation, conversion, and churn, plus the rules that keep response rates high.

Jul 29, 2026·6 min read

User segmentation for mobile apps: segments that change what users see

Mobile app user segmentation only pays off when segments change what users see. The five segments that matter for a mobile app, the data each one needs, and the rule that keeps them useful: every segment gets an experience consequence.

Jul 29, 2026·6 min read

Personalized app onboarding: use what users tell you

Personalized app onboarding is the gap between asking users questions and acting on the answers. Learn three levels of acting on them: reflect answers back in your copy, branch the flow on answers, and target entire flows at segments.

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